Mobility
Rede Expressos: do passengers have the right to a refund if the bus departs more than 90 minutes late?
Passengers with tickets for a cancelled Rede Expressos service or a bus departing with a delay of more than 90 minutes are entitled to a full refund or free revalidation of their ticket for a different time. This right is based on EU passenger transport regulations for road travel.
Why it mattersIf your Rede Expressos bus is cancelled or delayed by more than 90 minutes, you are legally entitled to a full refund or a free ticket change; keep this in mind if you experience a significant delay to avoid paying for a new ticket.
