Queues and lack of information: Bar Association denounces problems at AIMA service desks

The head of the Bar Association, João Massano, visited the AIMA branch in Anjos, Lisbon, and confirmed reports of excessive wait times, lack of staff, poor physical conditions for those waiting, and unreliable information provided via the AIMA portal and email. The report highlights systemic issues, including a lack of unified procedures across different branches, difficulties in tracking application statuses, and the absence of a reliable channel for urgent matters or procedural updates.