Cost of Living
Energy consumer complaints increase 47% in the third quarter
ERSE reported 6,442 complaints in energy consumer complaint books between July and September, up 47% compared to the same period in 2025 but down 12% from the previous quarter. Billing remained the primary motive with 1,933 complaints, followed by supply contracts, unfair commercial practices, and supply interruptions, while electricity accounted for 68.9% of complaints over the past four quarters.
Why it matters
If you have billing or contract disputes with your energy provider, you are part of a rising trend of complaints, with billing remaining the leading issue reported to the regulator.Correio da ManhãRead original ↗
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