Mobility
Complaints about public transport skyrocket: delays dominate, but safety and hygiene gain weight
Complaints regarding public passenger transport rose by 31% in 2026 compared to the same period in 2025. While delays remain the primary complaint (66% of reports), issues concerning safety, hygiene, and vehicle conditions have risen to 22% of all reports. The Carris Metropolitana, UNIR, and Carris networks received the highest volume of complaints.
Why it matters
If you rely on public transport in the Lisbon or Porto metropolitan areas, be aware that service reliability and quality concerns are systemic and rising, which may impact your daily commute and safety expectations.Diário de NotíciasRead original ↗
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