Immigration
AIMA reduces communication complaints, but complaints about delays reach a record in 2026
Complaints regarding difficulty in communicating with AIMA have decreased, falling to 10.42% in 2026, but complaints about service delays have hit a record, rising to 18.28%. Between 29 October 2023 and 2 November 2026, 5,328 complaints were filed on the Portal da Queixa, with common issues including incorrect data on residence permits, delays in receiving documents, and errors in appointment scheduling.
Why it matters
While communication with the agency has slightly improved, if you are currently waiting for a residence permit or an appointment, you are part of a statistically documented trend of increasing administrative delays that continue to affect thousands of foreign residents.Diário de NotíciasRead original ↗
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